FAQs

Eligibility

Am I eligible to receive services?

Visit our eligibility section for more information.

Scheduling Appointments

How can I schedule an appointment?

You can conveniently schedule an appointment using our Online Portal, by calling 443-953-8922, or by emailing coordinator@mstelewellness.com

Accessing the Secure Portal (SimplePractice)

How can I access the client portal?

You can access the client portal HERE

Features within the portal

-Pay your bill
-Send your provider a secured message
-Review all documents and uploads
-Schedule/Cancel Appointments

How do I send a message within the portal to my provider?

-Log into the portal.

-On the top right-hand side you will see a small box with a peak and lines in the center.  That is the secured messaging icon. 

-Click on the icon to begin your message to your provider.

-Please note the portal at this time will only allow messaging to your primary provider.  If you do not see your provider’s name at the top of the messaging feature, please call the office at 443-953-8922 to leave a message for your provider.